Effective communication underpins the patient journey and is a fundamental component in clinical governance. It is also a principle in the Australian Charter of Health Care Rights in Victoria. When care goes wrong, it undermines the ability for consumers to partner in their own healthcare.
We've engaged Deakin University’s Centre for Organisational Change in Person-Centred Healthcare to offer you access to experiential learning to advance your communication skills.
This workshop will help you:
develop skills to identify a shared agenda early in a consultation
understand the benefits of an illness perspective
spot and respond to patient cues more effectively
learn how to bring structure to consultations
practice methods to deal with a patient experiencing strong emotions
develop skills to check that your patient understood what was said
engage in shared decision making
explore patient goals, values, hopes and fears to assist your clinical work
build confidence in discussing difficult and sensitive topics.
Places are strictly limited. Register by 19 September to secure your place.