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Before you start an improvement project, there may be someone near you who can help you identify, implement, sustain and spread successful work.

Safer Care Victoria supports Improvement and Innovation Advisors in 32 participating health services (in 2019-20). 

Check to see if your health service has an advisor.

What does the Improvement and Innovation Advisor do?

Champion improvement science

Demonstrate how it can help to understand and address the problems faced by the health service.

Coach others

Uplift the capability of staff to help improvement initiatives achieve sustainability.

Provide advice

Act as a subject matter expert with a repository of knowledge and understanding and links to wider sources of expertise.

Advisors have a broad range of knowledge, skills and experience in:

  • Improvement science 
  • Change management
  • Coaching
  • Staff engagement
  • Data and analytics
  • Systems thinking/operational excellence
  • Sustainability
  • Facilitation
  • Consumer engagement
  • Project management 


Originally launched as the Redesigning Hospital Care Program in 2008, the Improvement and Innovation Program has led to a range of tangible improvements in patient care and organisational efficiency.

Participating health services receive funding and support to employ a full-time Improvement and Innovation Advisor.

Throughout the year health services take part in knowledge sharing and capability building activities.

Page last updated: 11 Dec 2020

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