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13 Apr 2021


As there is no public announcement system at Benalla Health, the current alert system involves activation of an ‘emergency’ call buzzer for all levels of deterioration. Therefore, the current alert system cannot differentiate between a code blue and a rapid response call.

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  • Incident response/review
  • Patient experience and outcomes
  • Quality/safety improvement
15 Feb 2021
Case study: Beechworth Health Service (BHS), like many other health services across Victoria, experienced patient falls as one of their most frequently occurring preventable patient safety incidents. ... Read more...
  • Patient experience and outcomes
22 Feb 2019
The new Partnering in healthcare framework will help health services respond to the needs and expectations of consumers. ... Read more...
  • Consumer engagement
  • Patient experience and outcomes