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Happier workers, healthier patients is an analysis of healthcare worker engagement and health service outcomes in Victoria. This research report was conducted by Safer Care Victoria and Victorian Managed Insurance Authority.

Every day, millions of Australians rely on the public health system for the delivery of health and care. The link between employee engagement and outcomes is well documented across a range of sectors and settings. This report explores how engagement levels for Victorian public health service employees impact patient and financial outcomes for hospitals, medical indemnity insurers, and the broader community.

The research explores links between:

  1. employee engagement, hospital acquired complications and readmission rates
  2. employee engagement, hospital acquired complications, reporting delays for insurance claims, and the cost of insurance claims.
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