Implementation guide
Frequently asked questions
More resources
NSW offers a similar program called “Worried they are getting worse?” to help address concerns from parents, families, and carers.
Visit the Clinical Excellence Commission website for useful information and resources to support ViCTOR chart implementation.
Videos for parents, families, and carers
Refined ViCTOR charts: Parents, Families and Carers
This video explains that in hospital, parents will be regularly asked if they’re worried their child’s condition is getting worse, and how staff will respond if concerns are raised.
Refined ViCTOR charts: Q&A for Parents, Families and Carers
This video explains why it is so important to include parents, families and carers as part of the care team to help identify if a child is getting worse.
Kate’s story
Kate shares her experience of raising concerns about her daughter’s care and highlights the importance of parents speaking up to hospital staff if they are worried their child is getting worse.
Videos for clinicians
Refined ViCTOR charts for clinicians
This video explains why family/carer concern is now included as a vital sign on the ViCTOR chart, how to ask about concerns, and what to do if a parent is worried their child is getting worse.
Refined ViCTOR charts for clinicians Q&A
This video addresses common questions about why and how to ask parents or carers about concerns regarding their child’s condition. It also explores potential impacts on workload and shares examples of positive outcomes.
Pilot teams' experience of asking the question (Barwon Health)
This video is intended as a teaching resource, featuring nurses sharing their experience of asking families or carers about their concerns.
Asking the family/carer concern question
This video is intended as a teaching tool to demonstrate how to ask the question about family or carer concern alongside vital signs.
Responding to family/carer concerns
This video is intended as a teaching tool to demonstrate how to review a child after the parent voices concerns about deterioration.
