Introduction to Open Disclosure - Learning module

About this module

This module is a short, self-paced introduction to open disclosure. By the end of it, you should:

• Understand the value and importance of open disclosure
• Want to communicate more openly and honestly with patients following adverse patient safety events
• Know the basic principles, elements, and process of apologising during open disclosure
• Feel more confident to apologise following adverse patient safety events.

Topics covered

1. Open disclosure: The basics
2. Principles of open disclosure
3. Key elements of the open disclosure process
4. Saying 'sorry' as part of open disclosure
5. Legal aspects of apologies
6. The human aspect of saying sorry
7. Four key points

8. Conclusion and resources

   Please note: These modules are designed to be viewed as presentations. For the intended learning experience, open the file in Presenter Mode (or Slideshow mode).