Partnering with consumers is key to driving improvements in healthcare for all Victorians.
Consumers have first-hand experience in the healthcare system and provide unique feedback that should be incorporated into all levels of the health system.
This guide provides information for healthcare agencies on how to engage with consumer representatives.
This information will support you and your health service to partner with consumer representatives.
When planning to engage a consumer representative, it’s important to set clear goals and outcomes.
Ask the following questions:
Are you interested in using your consumer experience and knowledge to help inform healthcare policy, activities and planning?
This guide provides information to help you connect with government and health services to improve healthcare in Victoria.
This project delivered education focused on two major risk factors for stillbirth: fetal growth restriction and decreased fetal movements.
In partnership with the Stillbirth Centre for Research Excellence (CRE), we implemented:
We continued to expand our Maternity and Neonatal ehandbooks, which give clinicians providing maternity care 24-hour access to pathways of care regardless of service location, capability or skill of workforce.
In 2018-19 we added a further 13 topics for our online maternity ehandbook, including antepartum haemorrhage, birth after caesarean, breech presentation, gestational diabetes and more.
Victorian maternity and newborn services have a unique role and requirements in providing safe, high-quality healthcare.
So we developed a clinical governance guide to provide maternity services with service-specific tools and resources to meet the requirements set out in the Victorian Clinical Governance Framework.
We drove quality improvement by allowing maternity services to monitor their own data and clinical performance.
Services can now produce timely, regular dashboard style reports to immediately identify, escalate and respond to performance issues or clinical concerns.
Download our Maternity dashboard user guide
In 2018-19, we visited all maternity services to make sure they are accessing and using their new local maternity dashboards.
Gastro-oesophageal reflux is common in infants but is often misdiagnosed and treated unnecessarily with acid suppression therapy (AST) which can cause harm.
Prior to the pilot project commencing, we found that: