Safer Care Victoria

Partnering with consumers is key to driving improvements in healthcare for all Victorians.

Consumers have first-hand experience in the healthcare system and provide unique feedback that should be incorporated into all levels of the health system.

This guide provides information for healthcare agencies on how to  engage with consumer representatives.

This information will support you and your health service to partner with consumer representatives.

1. Plan

When planning to engage a consumer representative, it’s important to set clear goals and outcomes. 

Ask the following questions:

Complete 

Summary

This project delivered education focused on two major risk factors for stillbirth: fetal growth restriction and decreased fetal movements.

In partnership with the Stillbirth Centre for Research Excellence (CRE), we implemented:

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Summary

We continued to expand our Maternity and Neonatal ehandbooks, which give clinicians providing maternity care 24-hour access to pathways of care regardless of service location, capability or skill of workforce.  

Outcome

In 2018-19 we added a further 13 topics for our online maternity ehandbook, including antepartum haemorrhage, birth after caesarean, breech presentation, gestational diabetes and more.

See a full list of our ehandbook topics.

Complete

Summary

Victorian maternity and newborn services have a unique role and requirements in providing safe, high-quality healthcare.

So  we developed a clinical governance guide to provide maternity services with service-specific tools and resources to meet the requirements set out in the Victorian Clinical Governance Framework.

Outcome 

View our Maternity and newborn services user guide