Diverting demand: How Ambulance Victoria helps reduce avoidable ED presentations

Register now for this free webinar and gain a clearer understanding of how Ambulance Victoria supports patient care across the system, before a patient even arrives at your service.

For many health service staff, Ambulance Victoria is most visible at the point of patient handover. However, a significant part of their role happens earlier, in how patients are assessed, triaged and connected to the most appropriate care. 

This session will unpack how Ambulance Victoria assesses, triages and refers patients through multiple pathways, many of which do not result in an emergency department presentation.

You’ll learn:

• how this model supports safer care, improves patient experience, and contributes to reducing avoidable admissions, while helping manage demand across the system
• practical insights into how these decisions are made in practice, the role Ambulance Victoria plays as a system partner, and how these pathways operate to support appropriate care
• what this means for health services, including opportunities to strengthen collaboration with Ambulance Victoria and better support coordinated patient pathways.

This webinar is part of the Safer Together Clinical Conversations series, where Safer Care Victoria partners with health services and system leaders to share practical initiatives and support a continuously improving learning health system.