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We offer various development opportunities to help you develop your capacity in improvement science and project management.

IHI open school

We offer access to more than 30 online training courses in healthcare improvement, partnering with the Institute for Healthcare Improvement (IHI) to provide free Open School licences for health service staff.

Courses include quality, safety, leadership, the Triple Aim, and patient-centred care. They are broken into 15- to 40-minute sessions consisting of narrative, video, and interactive discussion. We’d recommend starting with our user guide.

How to get IHI Open School licence

1.  If you are not registered yet, please create an IHI account.

2. Request an IHI Open School licence. You will need to provide:

  • Name and contact details
  • Work email address
  • Position held in organisation
  • A brief statement about the reason for your request and how you think you will apply the learnings in your health service/position.
  • Agreement to the IHI Open School terms and conditions

Pocket QI

Pocket QI is suitable for anyone in a healthcare setting who wants to learn about the Model for Improvement and improvement science. This course introduces participants to key theory, methods and tools for quality improvement, including using the Model for Improvement to help establish the aim, measures and changes for testing in improvement initiatives.

This program includes four 2-hour online sessions with additional self-directed reading and activities. 

Apply for Pocket QI 2022


Improvement science in action

The current program is full. Watch this space for future announcements.

This is a specially-designed intensive professional development program, delivered in partnership with the IHI.

The Improvement Science in Action program offers a hands-on approach and cover the concepts, tools, and methods you need to effectively drive your organisation’s improvement initiatives.

Whether you are new to quality improvement or looking to deepen your experience and skills, this program will change your perspective and advance your capabilities as a leader in this area.

Improvement coach

The Improvement Coach program is ideal for people who are responsible for coaching improvement teams and have familiarity with improvement science theory, methods and tools. 

The program aims to deepen knowledge about quality improvement and equip participants with specialised skills necessary for coaching and empowering improvement teams; from idea generation into action.

Participants will learn how to use improvement science and the Model for Improvement as a roadmap for improvement projects. They will coach improvement teams on how to develop, test, and implement changes; use data for improvement (including how to use run charts), and other key quality improvement tools.

Improvement Coach is delivered in partnership with IHI and includes scheduled face-to-face workshops, virtual sessions and webinars over a 12-week period (subject to change due to remote working arrangements).

Courses for 2022 and 2023 now available - find out more

Improvement advisor (IA)

The IA program is for advanced quality improvement leaders in healthcare who have a deep interest in the application of improvement science. Participants should ideally have an intermediate to advanced understanding of quality improvement approaches.

The IA program provides a laboratory for exploring the foundational concepts of quality improvement, and practising the methods and tools for appreciating a system, understanding variation, understanding the human side of change and building knowledge through disciplined experimentation.

Participants will be expected to identify and report on an improvement project they are leading (or supporting as a quality improvement specialist).

The program is delivered by IHI and includes face-to-face workshops, virtual sessions, self-directed learning and assignments over a 12-month period (subject to change due to remote working arrangements).

Page last updated: 05 May 2022

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