Safer Care Victoria

Partnering with consumers is an important strategy to improve patient care, as they have first-hand experience with your health service.

Consumer involvement also helps you:

Our Partnering in healthcare framework will help you improve healthcare and outcomes for Victorians by better involving consumers and their families. The framework gives you strategies to respond to the needs and expectations of consumers.

Health services must report the most serious cases of patient harm and death caused by adverse patient safety events, and make sure they’re properly reviewed. SCV also follows up with health services to check they’ve acted to help prevent further harm.

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