Quality Improvement Toolkit
About the toolkit
Our Quality Improvement Toolkit includes fact sheets, practical tools, templates and resources to help you improve the quality of care in Victoria.
These tools help you to:
Quality improvement training and education
Overview
The Safer Care Victoria Capability Development Program supports sector capability to strengthen clinical governance for the delivery of high quality care that is safe, effective and person-centred.
We can help develop your skills and abilities in:
Organisational Strategy for Improvement Matrix (OSIM)
Our Organisational Strategy for Improvement Matrix (OSIM) is a whole of organisation capability measurement tool that will help you:
- prompt discussion about organisational strengths and areas of development
- reflect on ways to improve capability
- inform strategic goals.
How does it work?
It is structured around four key areas, or 'domains'
1. Organisational systems and structures
The processes and management of processes and its demonstrated ability to drive improvement.
Getting started
If you’re new to quality improvement in a hospital or health service setting, this section has information on how it works, where to find help and how to set yourself up for success.
Adj Prof Tanya Farrell
Tanya Farrell is a midwife and a nurse - and holds two key roles that focus on improving healthcare for women, babies and children across Victoria.
As the A/Chief Nurse and Midwifery Officer, Tanya provides strategic clinical leadership and advice on issues related to maternity services and midwifery, particularly in relation to safety and quality improvement.
Reviewing an adverse event
1. Form a review team
Avoiding delays in your review will help you identify and act on areas that can be improved.
Find an external expert to help
Health services should have at least one independent member on their serious and sentinel event review panels.
Find an external expert through PEER.
Include a consumer representative
A consumer representative will help you understand the patient perspective and highlight areas for improvement.