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Our Partnering in healthcare framework will help you improve healthcare and outcomes for Victorians by better involving consumers and their families. The framework gives you strategies to respond to the needs and expectations of consumers.

Make the framework work

Use the Partnering in Healthcare self-assessment tool

1. Review the domains and suggested priorities for health services outlined in the framework.

2. Use the Partnering in healthcare self-assessment tool to:

  • identify your service’s current strengths and challenges against each domain and identify areas in need of improvement
  • identify at least two domains and the priorities you will choose to focus on in the next 12 months.

Complete the Partnering in healthcare statement of intent

3. Submissions are now open for your Partnering in healthcare statement of intent 2023-24. Please submit your statement of intent (endorsed by your board) by 31 October 2023.

View the required questions asked in the Statement of Intent 2023-24

The 2023-24 partnering in healthcare statement of intent is due 31 October 2023. All public health services should identify at least two domains and associated priorities from the framework. Complete and submit your statement here.

Did you choose the shared decision making domain?

Join our community of practice!

Check how your activities align with national standards

Partnering with consumers is a key requirement for health services to achieve national accreditation, under the National Safety and Quality Health Service (NSQHS) Standards.

To help your service meet this requirement, we have developed handy factsheets (below) that map the five domains of our framework against the eight standards.

Each factsheet includes:

  • Information about the domain and how it aligns to the standards
  • An outline of the eight standards
  • A set of core actions and relevant criteria, with new (second edition) criteria highlighted in bold with an asterisk*
  • Examples of evidence from the accreditation workbooks.


Health services have different levels of success when it comes to partnering with consumers for better care and outcomes. Our framework responds to these challenges.

The framework was co-produced in 2018 with consumers, health professionals and community members.

Get in touch

Co-design and Consumers
Safer Care Victoria
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