Skip to main content
On this page

    Our Organisational Strategy for Improvement Matrix (OSIM) is a whole of organisation capability measurement tool that will help you:

    • prompt discussion about organisational strengths and areas of development
    • reflect on ways to improve capability
    • inform strategic goals.

    How does it work?

    It is structured around four key areas, or 'domains'

    1. Organisational systems and structures

    The processes and management of processes and its demonstrated ability to drive improvement.

    2. Workforce capability and development

    The knowledge skills and abilities of the workforce related to improving work processes and systems and the availability of training to build capability

    3. Results and system impact

    The means by which results are measured and tracked and the emerging benefits communicated.

    4. Culture and behaviour

    The mechanisms to support and embed a continuous improvement environment, including leaders’ awareness of their role in driving improvement.

    Once your service has completed OSIM you will receive a score for your overall maturity level and improvement capability. 
    This helps you gain an understanding of organisational strengths and areas for development.

    Why use OSIM?

    Improvement is most successful where health services have well-developed organisational capability. OSIM provides a structured way to consider organisational levers of improvement capability.

    OSIM has been designed to enable your health services to assess and monitor organisational capability for improvement over time and set targets for the future.

    Who should use OSIM?

    Anyone from your service can get involved in using OSIM, from executives through to frontline staff. In fact, we recommend that staff from all levels participate to ensure:

    • a deep, diverse and informed assessment
    • an organisation-wide view, rather than making assumptions about the whole organisation
    • credibility in the OSIM self-assessment process to support executive buy-in and ownership of post-OSIM priorities and action plans.

    What's in the OSIM toolkit?

    OSIM fact sheet This resource provides a brief overview of the OSIM tool and process, including how OSIM is used and the benefits of using it.

    OSIM administration guide This guide will help your service implement the OSIM tool and interpret the outcomes.

    OSIM workbook This workbook is the tool for health services to capture their self-assessment, interpret outcomes, develop reports and record actions.

    OSIM slide presentation template Use this presentation template when preparing presentations about OSIM.

    Improvement and innovation plan template This template helps health services document and track the status of any improvement and innovation activities, communicate the organisation's improvement and innovation agenda, and monitor and report progress to leadership.


    Was this content helpful to you?