Our work

About the toolkit

Our Quality Improvement Toolkit includes fact sheets, practical tools, templates and resources to help you improve the quality of care in Victoria. 

These tools help you to:

Overview

The Safer Care Victoria Capability Development Program supports sector capability to strengthen clinical governance for the delivery of high quality care that is safe, effective and person-centred. 

We can help develop your skills and abilities in:

Our Organisational Strategy for Improvement Matrix (OSIM) is a whole of organisation capability measurement tool that will help you:

• prompt discussion about organisational strengths and areas of development
• reflect on ways to improve capability
• inform strategic goals.

How does it work?

It is structured around four key areas, or 'domains'

1. Organisational systems and structures

The processes and management of processes and its demonstrated ability to drive improvement.

If you’re new to quality improvement in a hospital or health service setting, this section has information on how it works, where to find help and how to set yourself up for success.

1. Form a review team

Avoiding delays in your review will help you identify and act on areas that can be improved.

Find an external expert to help

Health services should have at least one independent member on their serious and sentinel event review panels.

Find an external expert through PEER.

Include a consumer representative 

A consumer representative will help you understand the patient perspective and highlight areas for improvement.

Partnering with consumers is an important strategy to improve patient care, as they have first-hand experience with your health service.

Consumer involvement also helps you:

Our Partnering in healthcare framework will help you improve healthcare and outcomes for Victorians by better involving consumers and their families. The framework gives you strategies to respond to the needs and expectations of consumers.