Creating Age-Friendly Health Systems in Victoria
Our goal
To improve outcomes and experiences for older people
Older people are more likely to be admitted to hospital or an aged care facility and are more likely to suffer harm such as falls, physical deterioration, medication errors, infections and confusion. Older people and their carers often report that the way they are treated is inconsistent with what matters to them.
By using the ‘4Ms’ framework (what matters, medication, mind and mobility), health and care practitioners can better address the key factors that shape an older person’s experience and outcomes in the health system.
Between August 2021 and June 2022 we co-designed, tested and refined the US-based 4Ms framework and supporting guidance. We will now scale up an age-friendly approach to healthcare across Victoria.
Our progress so far...
Second action period
Progress and achievements (pilot phase)
54%
of older people in one team received care consistent with all 4Ms last month
59%
increase in teams asking older people ‘what matters’
78%
of teams regularly collect and report data on their process and outcomes
Project updates
Creating Age-Friendly Health Systems in Victoria
Why asking ‘what matters’ is the keystone of an age-friendly health system
In the lead up to ‘What Matters to You?’ day on Thursday 9 June, we asked clinicians and consumers why they think asking ‘what matters’ is so important when caring...
7 June 2022
Creating Age-Friendly Health Systems in Victoria
Expressions of interest now open for Breakthrough Series Collaborative
We're looking for health services and residential aged care teams to work with us to improve outcomes and reduce harm for older people.
2 May 2022
Creating Age-Friendly Health Systems in Victoria
Why the 4Ms Framework should matter to you
A simple but powerful framework, the 4Ms (what matters, medication, mind and mobility) organises complex care for older people based on what’s important to them.
5 April 2022
Resources
Information session about the Collaborative - video recording
Held on 5 May, this session provides an overview of the collaborative for health and residential aged care services who are interested in joining. The session covers the work that's happened to date, what will be involved as part of the collaborative, and questions from attendees. Expressions of Interest for the collaborative close on 25 May 2022.
Information session about the Collaborative - slide pack
Download the slide pack from the information session held on 5 May for health and residential aged care services who are interested in joining the collaborative.
“What Matters” to Older Adults?
A Toolkit for Health Systems to Design Better Care with Older Adults
Age-Friendly Guide to using the 4Ms
The Age-Friendly Guide to using the 4Ms is a fully-interactive PDF document that provides the 'recipe' for health and residential aged care services to implement the Age-Friendly Health Systems 4Ms framework in their care settings.
Information session about the Collaborative - video recording
Held on 5 May, this session provides an overview of the collaborative for health and residential aged care services who are interested in joining. The session covers the work that's happened to date, what will be involved as part of the collaborative, and questions from attendees. Expressions of Interest for the collaborative close on 25 May 2022.
Information session about the Collaborative - slide pack
Download the slide pack from the information session held on 5 May for health and residential aged care services who are interested in joining the collaborative.
“What Matters” to Older Adults?
A Toolkit for Health Systems to Design Better Care with Older Adults
Age-Friendly Guide to using the 4Ms
The Age-Friendly Guide to using the 4Ms is a fully-interactive PDF document that provides the 'recipe' for health and residential aged care services to implement the Age-Friendly Health Systems 4Ms framework in their care settings.
Our stories
Clinicians profile
Speaking volumes: Asking older people ‘what matters’ is changing the dialogue
"Asking a simple question opened the door for a whole range of things." Hear from Central Highlands Rural Health on how the 4Ms changed the care of older people.
Who we're working with
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Albury Wodonga Health
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Alfred Health
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Barwon Health
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Bass Coast Regional Health
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Benalla Health
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Cabrini Health
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Central Highlands Rural Health
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Colac Area Health
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Eastern Health
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Grampians Health
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Mansfield District Hospital
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Melbourne Health
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Mildura Base Hospital
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Monash Health
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NCN Health
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St Vincent's Hospital
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Tallangatta Health Service
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Western Health
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Last updated 19 October 2022