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Older people are more likely to be admitted to hospital or an aged care facility than younger people and are more likely to suffer harm such as falls, physical deterioration, medication errors, infections, or confusion. Older people and their carers also report inconsistencies with the way they are treated, consistent with what matters to them.

Age-Friendly Health Systems reliably provide a set of four evidence-based elements of high-quality care, known as the ‘4Ms’ (What matters, medication, mentation and mobility), to all older adults in their system. The 4Ms represent a shift by health systems to focus on the needs of older adults. 

In partnership with the Institute for Healthcare Improvement (IHI), we will co-design, test and refine the 4Ms framework with seven health services providing care to older people across Victoria. This work will build on the Better Care Victoria funded Building an age-friendly Indigo health system project.

The initiative will include the creation of a dissemination strategy and guidance, to support future scale-up of an age-friendly approach to healthcare across Victoria. 


To improve outcomes and experiences for older people in Victoria’s health system by reliably assessing and acting upon the 4Ms.

Find out more about this project

A 100,000 Lives initiative

100,000 Lives - every life is a story worth telling

Together with health services, consumers and experts we're improving healthcare for 100,000 Victorians.

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