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    Health services must notify the most serious cases of patient harm and death that have resulted from adverse patient safety events, and make sure they are properly reviewed. We also follow up with health services to see if they have acted to help prevent further harm.

    Access the portal

    What do you have to report?

    Adverse patient safety events that result in serious harm, or death of a patient while in the care of a health service. Serious harm is considered to have occurred when, as a result of the incident, the patient has:

    • required life-saving surgical or medical intervention
    • received a shortened life expectancy
    • experienced permanent or long-term physical harm, or permanent or long-term loss of function.

    See a full list of what you need to report.

    Update: Healthcare Acquired COVID-19 Sentinel Events

    Where COVID-19 is acquired within a healthcare setting that results in serious harm or death of a patient, these events should be reviewed internally using the Rapid adverse event review tool – COVID-19 related deaths occurring in health services

    If a health service identifies a cluster of events (more than one), it is recommended they contact the Sentinel Events Program to discuss the notification.

    Who needs to report?

    All public and private health services, and all services under their governance structures. Examples of health services include:

    • Ambulance Victoria
    • bush nursing centres
    • first aid services
    • Forensicare (Thomas Embling Hospital)
    • non emergency patient transport
    • public sector residential aged care facilities
    • hospital in the home services
    • private day surgery facilities.

    Unsure if you need to report?

    Read the list of sentinel event categories.

    Or contact our patient safety review team

    Notify us of a sentinel event

    Follow our steps to notify and review a sentinel event, and implement your recommendations.

    If the adverse event doesn't classify as a sentinel event, we recommend you still undertake a review. Read our guidance on how to do this.

    Why reporting sentinel events is important

    Listen to this interview with Alfred Health's Rural Urgent Care Nursing Capability Development Program, where SCV's Joanne Miller talks about the importance of reporting and learning from sentinel events.

    What do we do with this information?

    Every sentinel event is an opportunity to learn and get better – not just at an individual health service, but across the healthcare system. 

    We share those lessons through the Sentinel events annual report.

    Get in touch

    Sentinel event program
    Safer Care Victoria
    1300 543 916
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