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    These guidelines help health service produce their annual quality account.

    The Victorian quality account was introduced in 2016 as part of the evolving quality and safety reporting landscape. It builds on previous years’ quality of care reports, with additional emphasis on the importance of transparency and accountability in public reporting.

    The purpose of the quality account is to provide accessible information to each health service’s community about its quality of care and safety. The account should be presented in a format and context that is accessible to the report’s primary audience, which consists of consumers (patients, residents and clients), carers and the health service community.

    The aim of the quality account is to improve the audience’s understanding of, and engagement with, the quality systems, processes and outcomes provided by the service.

    Victorian quality account guidelines 2016-17

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