Involving consumer representatives when reviewing adverse events can challenge assumptions and highlight areas for improvement.
Consumer representatives are not directly affected by the event being reviewed, but they can help to provide the perspective of the patient, their family, or carer.
Our guides helps you:
When patients are unexpectedly harmed or die in the course of their healthcare, a team of staff come together to find out what happened, why, and how to prevent it from happening again.
An important piece of this puzzle is to understand the consumer perspective, or that of their family or carer. You can be part of this by becoming a consumer representative on a review panel.
Our guide will help you understand:
It is estimated that more than a quarter of older adults are frail, making them more likely to have poor health outcomes. With an ageing population, itimely recognition of frailty followed by an evidence-based intervention can improve health outcomes.
We partnered with five health services to introduce an approach to frailty screening and management - recognising and providing timely intervention to patients presenting with frailty and pre-frailty.