A guide for government
Partnering with consumers is key to driving improvements in healthcare for all Victorians.
Consumers have first-hand experience in the healthcare system and provide unique feedback that should be incorporated into all levels of the health system.
This guide provides information for healthcare agencies on how to engage with consumer representatives.
How to engage a consumer representative
This information will support you and your health service to partner with consumer representatives.
1. Plan
When planning to engage a consumer representative, it’s important to set clear goals and outcomes.
Ask the following questions: