In March 2016, the Bullying and Harassment in the Health Sector audit conducted by the Victorian Auditor-General’s Office revealed that complaints were being poorly managed in Victorian health services, and that staff did not trust or feared using the complaints process. This resulted in significant under-reporting of inappropriate behaviour, including bullying and harassment.
In partnership with clinicians, we identified variation in the use of of bed rails across Victorian healthcare services and public residential aged care facilities.
In Australia and overseas, inappropriate use of bed rails has been known to cause injuries and deaths when people have attempted to climb over or through gaps in the bed rails.
This was an innovation project supported by the Better Care Victoria Innovation Fund.
Mercy Health
La Trobe University
This was an innovation project supported by the Better Care Victoria Innovation Fund.
Beechworth Health
This was an innovation project supported by the Better Care Victoria Innovation Fund.
Alfred Health
Demand for specialist outpatient services at Alfred Health is increasing.
This was an innovation project supported by the Better Care Victoria Innovation Fund.
This was an innovation project supported by the former Better Care Victoria Innovation Fund.
Ambulance Victoria
Many of the mental health patients who call Triple Zero (000) for assistance would receive more appropriate care from a specialist mental health clinician than from the paramedics that staff a typical ambulance.
This was an innovation project supported by the Better Care Victoria Innovation Fund.
Ambulance Victoria
This was an innovation project supported by the former Better Care Victoria Innovation Fund.
Northern Health
Northern Health’s ‘Staying Well’ initiative focuses firstly on identifying patients with chronic and complex health requirements and then providing a service that supports them in the community.