To decrease burnout and improve joy at work.
While the wellbeing of healthcare workers is not a new issue, the pandemic provided a unique opportunity to achieve big and long-lasting improvement.
Caring for those who care for others is paramount – we cannot give what we don’t have.
The Healthcare worker wellbeing centre has partnered with the Institute for Healthcare Improvement (IHI) to implement the IHI Joy in Work framework and support frontline healthcare workers, managers and executives to create system-level changes across hospitals, community health, aged and primary care.
The teams have held ‘What matters to you’ conversations, identified impediments to a good day at work, and are now using improvement science to improve the number of good days at work.
They are testing changes using rapid plan-do-study-act cycles to build knowledge about the change before implementation. The Modified Mini-Z Burnout Tool is being used to measure system change.
Some examples of changes include:
- huddles to improve camaraderie and teamwork
- changing rostering to improve fatigue management
- creating a values tree or a shout-out board to improve reward and recognition
- fixing broken equipment to decrease waste.
Phase 1 finished in December 2022 and Phase 2 is currently underway, running from April 2023 to June 2024.
Phase 2 partnering sites
- Access Health and Community
- Alfred Health
- Bairnsdale Regional Health Service
- Barwon Health
- Bass Coast Health
- Bendigo Health
- Cohuna District Hospital
- Dhelkaya Health
- Eastern Health
- Euroa Health
- Forensic Care
- Heathcote Health
- Hobson Healthcare
- Kerang District Health
- Kyabram District Health Service
- Melbourne City Mission
- Mercy Health
- Monash Health
- Nathalia, Cobram and Numurkah (NCN) Health
- Northeast Health Wangaratta
- Northern Health
- Rochester and Elmore District Health Service
- South Gippsland Hospital
- St Vincent's Hospital Melbourne
- St Vincent's Private Hospital Melbourne
- The Royal Children's Hospital
- The Royal Victorian Eye and Ear Hospital
- Tweddle Child and Family Services
- Western District Health Service
- Western Health