Safer Care Victoria

When a paediatric and neonatal serious adverse patient safety event (SAPSE) occurs at a Victorian public health service, the service is recommended to have a coordinated process that routinely links the impacted consumer, family, carer and/or loved ones with a Dedicated Family Support Partner (DFSP). 

The DFSP should be a staff member of the health service who is familiar with the SAPSE review process and has specialised, culturally informed consumer engagement skills to provide support throughout the process.

On Monday 26 October, we presented the Assisted Self-Management (ASM) pilot program at the launch of Victoria’s Digital Health Vision and Roadmap event. This innovative new pilot program is an example of how the roadmap can translate into practical changes in care.

Living alone with chronic obstructive pulmonary disease (COPD), Teresa sometimes found it difficult to access the right support when her symptoms worsened. 

On one occasion, when she could not see her GP, Teresa contacted the Virtual Emergency Department and was advised to call an ambulance. She was subsequently admitted to hospital for her COPD.

Access to clinical trials and innovative models of care should not depend on where a person lives.

Two new videos from the Australian Teletrial Program highlight how teletrials are supporting both clinical research and innovative models of care.

Our Annual Report 2025–26 highlights our achievements and the initiatives we’ve undertaken with our partners to improve the quality and safety of healthcare for Victorians from 2025 to 2026.

This year:

Our Annual plan 2026–27 details what we will deliver in the next year to achieve our vision of a better, safer healthcare system for all Victorians.